Edgars account ****up and Customer care number that goes around in circles.

I have been trying to pay my Edgars account. Suddenly I can not open statements with my ID.

When I try and phone customer care the voice prompt system rejects my ID and my account number and I keep on going around in circles. I eventually managed to get to talk to someone by trying different numbers. Edgars suddenly have my ID no . wrong . It was fine a few months ago. I now have to go through all the BS to get them to change my ID on their system which they ****ed up. In the meantime, I am getting normal. threatening SMS. Strangely the verbal amount I was quoted that I had to pt was higher than I expected. Makes one wonder but I can't check as I can not get the statment. .