Edgars Account - Settlement Letter not received 1 month later

I settled my month in the beginning of July and therefore subsequently requested a settlement / paid-up letter from your company. I made the first request on the 11th of July 2020. I have sent multiple follow up emails, Facebook messages, contacted the call centre and debt review department multiple times, I have even gone into and Edgars branch 3 time requesting assistance in this regard.

Look I understand that we are still under certain restrictions because of the National Lockdown however, I have been waiting A MONTH NOW! I either get a unhelpful unhappy call centre agent that just gives me attitude and sends me from pillar to post, or they get upset at the fact that I am frustrated and put me on hold fro 33min - probably entertains the hell out of them to do this to an irate customer.

Nevertheless I require a settlement letter as a matter of urgency. I need to submit this to my debt councilor urgently in order for them to start the clearance process. I am expecting to get this letter today, as this is the last time I am trying to get this from you!!!

Account Number ***