Edgars Account Query

This is a verbatim extract from my email query to edg******* and Ii have received no feedback for almost 2 days now.

"Good day,

I attempted to purchase at your Store in Mall Of The South this past weekend. I was told that my account was closed when they called RCS after it declined.

Some context on the way I managed my account – At most times, I always had a credit balance in my account (you can view the historical data on your end) until the uncer*****y of whether Edgars was shutting its doors or not, which was around the middle of 2020. I opted to use all my own funds at a Jet Store and the balance was paid for in cash. Approximately a year later I received a call to state that my account was in arrears. Needless to say that I was gob smacked, as I am not reckless with my credit and neither had I swiped my Edgars card to cater for the variance of the sale. I couldn’t prove that the transaction performed almost a year ago was messed up by the cashier at Jet and therefore paid up the entire amount. All supporting evidence attached.

Furthermore, I continued to pay R300 per month into my account as a default approach and have done so for 10 months since, as I prefer to have available credit of my own when I opt to shop at any of the stores. I am now told that there are no funds in my account which was closed. So where is my money (more than R3k) gone to? At no point was the funds ever returned into my account.

I have attached every proof of payment which correlates to query as flashed out above.

Looking forward to a speedy and satisfactory response.