1 reviews | Active since Mar 2019
Edgars - Account over paid.
To whom it may concern ,
I am writing this complaint to bring to your attention that I am not satisfied with your quality of service at Edgars.
I over paid my account 3 months ago with the amount of R600 .All paper work was sent to head office including my banking details .I was told that I will be reimbursed the following Monday yet still received nothing . I am really disappointed with the service ,as I've been struggling for 3 months to be reimbursed, I've been inconvenienced ,as I've been calling and ridding up and down with no success.
I expect quality service from Edgars .I would like to be fully compensated and expect an apology for the inconvenience .I look forward to your reply within a short time .
Regards , Glenville K Downes Contact number :***
Thank you for bringing the above concerns to our attention.
Please be advised your query has already been captured on our records this morning and referred to our regional credit office team to confirm if they have received your supporting documents from our Edgars Blue Route store.
Once the documents are received a refund will be processed and further communication will be provided to you within the next 48 business hours.
Here below is a reference number generated for this query:
***/GO
Kind Regards:
The Edgars Team.
***
Thank you for bringing the above concerns to our attention.
Please be advised your query has already been captured on our records this morning and referred to our regional credit office team to confirm if they have received your supporting documents from our Edgars Blue Route store.
Once the documents are received a refund will be processed and further communication will be provided to you within the next 48 business hours.
Here below is a reference number generated for this query:
***/GO
Kind Regards:
The Edgars Team.
***
Please note that the above complaint has still not been resolved .
I received a response from Edgars stating that the query has already been captured on record and referred to the regional office team .
I've been in your blue Route store , filled out forms more than several times .Today Edgars contacts me again saying they received no documents and I should come and fill in the forms again .
Please note this is very unprofessional as someone is not doing there job properly.Please get this matter sorted out today as I can't ride up and down every week .
Please resolve this matter urgently .
Glenville K Downes
Contact number :**********
Please note that the above complaint has still not been resolved .
I received a response from Edgars stating that the query has already been captured on record and referred to the regional office team .
I've been in your blue Route store , filled out forms more than several times .Today Edgars contacts me again saying they received no documents and I should come and fill in the forms again .
Please note this is very unprofessional as someone is not doing there job properly.Please get this matter sorted out today as I can't ride up and down every week .
Please resolve this matter urgently .
Glenville K Downes
Contact number :**********