KP
Karen P
1 reviews | Active since Jan 2019
16 Jan 2019, 10:28
EDGARS ACCOUNT NIGHTMARE
I have been struggling for almost 2 months for edgars to provide me with proof that I have signed up for so call airtime subscription which they have debited from my account. I have asked for proof that I gave my consent, on numerous occasions. I am Not receiving ANY feedback or proof, obviously, because they don't have proof, but yet, they refuse to refund my money, and close offy account.
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Edgars's replyOfficial
17 Jan 2019, 08:44 It is with great displeasure to learn about your overall service experience.
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your query has already been referred to RMCS management team to contact you and provide proof of enrolment.
Your reference number is:***/GO
Kind Regards,
The Customer Experience Team
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your query has already been referred to RMCS management team to contact you and provide proof of enrolment.
Your reference number is:***/GO
Kind Regards,
The Customer Experience Team
Best regards,
Edgars's reply17 Jan 2019, 08:44
Official
It is with great displeasure to learn about your overall service experience.
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your query has already been referred to RMCS management team to contact you and provide proof of enrolment.
Your reference number is:***/GO
Kind Regards,
The Customer Experience Team
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your query has already been referred to RMCS management team to contact you and provide proof of enrolment.
Your reference number is:***/GO
Kind Regards,
The Customer Experience Team
Best regards,