EDGARS ACCOUNT - IRRITATION!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I pay my Edgars account every month on time via debit order, last month without communication from Edgars the reference name on the debit order has changed to "RCSCard" which i investigated and saw that its for an RCS credit card which i do not have, so i reversed the payment as the amount was also unfami**** due to an error on Edgars's System

After receiving and sms that the payment was not received, I then contacted Edgars just for them to tell me the account is up to date. I received another sms and yet again i contacted them and they told me the account was up to date.

A week later Edgars sent me a letter stating that i have not made any alternate payment arrangements and they then contacted me via phone stating that the account was in arrears and that i needed to make double the payment to cover the next months debit order as well, which i then did the same day.

But yesterday on the normal debit order date, double the debit order amount was again taken off of my account! And now after waiting 20min to speak to a consultant i have not been able to get through.

It is very frustrating that Edgars's problems become mine.