Edgars account *****
On Saturday the 17th of August 2019, I received an email from Jet, notifying me of a purchase at Jet Phoenix, which I have never set foot in. So I contacted Edcon group to enquire about the transaction, and was told that a R5 000 purchase was made on August 16 2019, at Jet Phoenix. I cannot be held liable for this purchase as it was not I, who made the purchase and i do not have a secondary card as well. How can a purchase like this take place, when one has to sign to complete a purchase using an account? Please can you advise me on what I should do, in order to have this transaction reversed from my account.
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Replies (1)Edgars's replyOfficial
19 Aug 2019, 12:09Dear Asanda
Thank you for making contact with us once again.
Please take an affidavit and your ID to the store to fill in a dispute claim form in our store, which will be submitted to our ***** team for investigation and final feedback will be provided to you .
Apologies for the inconvenience caused to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us once again.
Please take an affidavit and your ID to the store to fill in a dispute claim form in our store, which will be submitted to our ***** team for investigation and final feedback will be provided to you .
Apologies for the inconvenience caused to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply19 Aug 2019, 12:09
Official
Dear Asanda
Thank you for making contact with us once again.
Please take an affidavit and your ID to the store to fill in a dispute claim form in our store, which will be submitted to our ***** team for investigation and final feedback will be provided to you .
Apologies for the inconvenience caused to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for making contact with us once again.
Please take an affidavit and your ID to the store to fill in a dispute claim form in our store, which will be submitted to our ***** team for investigation and final feedback will be provided to you .
Apologies for the inconvenience caused to you.
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
