JB
Jenique B
1 reviews | Active since Feb 2019
14 Feb 2019, 14:01
Edgars account *****
I opened an Edgars account in 2015 but closed it before activating it within the same month. I've just received a statement (I owe up to R6000 on this account). The call centre informed me that there is evidence of the account being closed in 2015 and that I should go to a nearest Edgars branch to report ********** activity on this account opened in my name and ID number. This is shocking and even more so to see all the complaints with a similar theme.
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Replies (2)
Edgars's replyOfficial
14 Feb 2019, 14:25Hi Jenique
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the disappointment caused to you with the ********** transaction.
Kindly fill in a dispute claim form in store and they will submit it to our ***** department for investigation purposes and final feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the disappointment caused to you with the ********** transaction.
Kindly fill in a dispute claim form in store and they will submit it to our ***** department for investigation purposes and final feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Best regards,
Edgars's reply14 Feb 2019, 14:25
Official
Hi Jenique
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the disappointment caused to you with the ********** transaction.
Kindly fill in a dispute claim form in store and they will submit it to our ***** department for investigation purposes and final feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the disappointment caused to you with the ********** transaction.
Kindly fill in a dispute claim form in store and they will submit it to our ***** department for investigation purposes and final feedback will be provided to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Best regards,
JB
Jenique B's updateReviewer Update
14 Feb 2019, 14:44Thank you.
JB
Jenique B's update14 Feb 2019, 14:44
Reviewer Update
Thank you.