EDGARS ACCOUNT DENIED

GOOD DAY I RECENTLY APP**** AT EDGARS FOR NEW ACCOUNT.ON THE 1 NOVEMBER LADY FOUND ME DOING A SECURITY CHECK.SHE TOLD ME THEY WILL CONTACT ME NEXT DAY WITH THE OUTCOME OF THE DECISION.THEY NEVER CONTACTED ME.I CONTACTED THE NEW ACCOUNT DEPT AND SPOKE TO BRANDON WHERE HE TOLD ME I MUST TAKE MY ID TO THE NEAREST SHOP OF EDGARS TO HEAR THE OUTCOME.I FOUND EDGARS AT CAPE GATE ONLY TO HEAR ACCOUNT WAS DENIED.SHE DID NOT GIVE ME REASON WHY IT WAS DECLINED.PLEASE INVESTIGATE THIS IS VERY BAD SERVICE.