Edgars - Account closure such a frustration

We have tried to close our Edgars account since October / November 2020. We have been to various stores and contacted all the listed call center numbers.

We also emailed - accountsjhb@edcon, edg****nquiries@rcsgroup, edgarspayment@rcsgroup as well as accounts@nimblegroup. We have tried every avenue to get their cooperation and service for a simple request.

Our account has been settled and all services closed as per the stated process. On investigation it has been confirmed that the account is dormant / not active and also CANNOT be used. However, we cannot get confirmation that the account has been closed as per numerous requests and we STILL receive a monthly statement for an admin fee.

How does this work? Why are we charged for something we have clearly communicated to be closed? Why are we charged for an inactive/ dormant account which in any case CANNOT be used?

We have received NO feedback from EDGARS and NIMBLE indicated that the account doesn't even exist on their database. Where are these statements coming from? How can we get somebody to assist / respond?

The service and support is utterly poor with absolute no regard for clients. The process is also clearly so confusing that nobody within the stores, call centers or online services know how to proceed and meanwhile they keep cashing in from unhappy and unwilling clients,