1 reviews | Active since Mar 2015
Edgars Account Closure Issues
- 08/08/2014, received a final demand letter form Anthony, Richards & Associates, a legal department that was administering my unpaid Edgars account with a balance of R4,958.43<br> <br> - 29/08/2014, I received a text message from Anthony, Richards & Associates about a generous settlement offer.<br> <br> - I then called the number supp**** by Anthony, Richards & Associates: *** and found out that I could settle the balance with a 25% discount. Arrangements were made to pay in two instalments of R 1866,68 each.<br> <br> - First instalment paid: 31/08/2014 at Edgars EastGate 12:44:41<br> - Second instalment paid: 30/09/2014 at Edgars JHB City 17:25:14<br> - Anthony, Richards & Associates confirmed receipt of both payments and account closure telephonically.<br> <br> - 30/09/2014 to date, I have been calling Anthony, Richards & Associates on *** and asking for a confirmation letter to be emailed to me, stating that my account has been fully settled as per finalised payment arrangement. <br> <br> - 27/12/2015 Edgars customer service failed to assist me in this matter. Reference Number: ***/GO<br> <br> <br> I do not owe Edgars and would like my credit record to be cleared.
Thank you for raising your apprehensions with us. Kindly note your account still has a balance and the accounts department will need to investigate whether it needs to be cleared. Kindly be advised this query was referred to the accounts department for intervention and concrete feedback will be given to you shortly.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for raising your apprehensions with us. Kindly note your account still has a balance and the accounts department will need to investigate whether it needs to be cleared. Kindly be advised this query was referred to the accounts department for intervention and concrete feedback will be given to you shortly.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***