Edgars account closure incompetence

When its time to open an account that can be done in a few hours but when you want to close an account it takes months. Every time to speak to the call center agent they give you some BS and I'm sick of Edgards and their *********** staff. I am not in SA any more and cost me a fortune to phone every time. I have sent numerous amounts of emails to every email address I could find to close my account only to get an automated response they will get back to me in 48 hours.

I have paid off my account in full. Even left them some money to spare that they can keep for God sakes. All I want is to close my Account. It should be such an easy process. Why the hell are we all battling. Most of the complaints I have been reading here is about account closures. SO why the hell don't they do something about it.