RH
Ronel H
1 reviews | Active since Nov 2015
30 Nov 2015, 09:58
Edgars account closed, or is it?
Opening an account with Edgars is easy. Closing it is next to impossible. I closed my account with Edgars a couple of months ago 9 probably about 6 months, maybe more) due to bad attitude, bad service and bad administration. They did not credit my account with a payment in excess of R2 000.. Decided to hand me over for collection as a result of this, charged admin fees, I lost my \thank you"points and after numerous visits and calls it was fixed. Some of the charges reversed. I was never compensated for my wasted time"
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Edgars's replyOfficial
01 Dec 2015, 11:19Hello Ronelhill,
We tried contacting you at 11:18 AM, but we couldn't reach you.
Thank you for raising your apprehensions with us. Kindly note the account is closed. We will refer this query to the IT department to remove you from all communication. We sincerely apologise for the overall experience. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We tried contacting you at 11:18 AM, but we couldn't reach you.
Thank you for raising your apprehensions with us. Kindly note the account is closed. We will refer this query to the IT department to remove you from all communication. We sincerely apologise for the overall experience. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply01 Dec 2015, 11:19
Official
Hello Ronelhill,
We tried contacting you at 11:18 AM, but we couldn't reach you.
Thank you for raising your apprehensions with us. Kindly note the account is closed. We will refer this query to the IT department to remove you from all communication. We sincerely apologise for the overall experience. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We tried contacting you at 11:18 AM, but we couldn't reach you.
Thank you for raising your apprehensions with us. Kindly note the account is closed. We will refer this query to the IT department to remove you from all communication. We sincerely apologise for the overall experience. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***