EDGARS ACCOUNT BLOCKED UNFAIRLY

Last year I wrote complaining about my account being blocked and received this message. "Thank you for the recent payment on the account .Due to poor payment profile the business has decided to block your account due to affordability .Please contact our accounts department ***to close the account and request for a paid up letter. Reference: ********** 1778/GOKind regards The Edcon Customer Experience Team" I contacted the department and was suppose to get a letter but till today nothing. Another thing I take exception to the term "poor payment profile" since Edgars knew very well though no fault of mine (20% paycut 2 yrs back and still on it) I had the decency to call and explain and to make arrangements for less payment. In the end I paid more than promised and this is how Edgars treat the customer who was honest. I was even informed when called that I would be invited to apply for new card but I app**** on line and someone called mobile number but during day and as the phone is not mine I was not around. The mobile ********** 982 belongs to my son and I can only be reached on it after 6pm. Consultant said would call but till today sweet nothing and I really would like to have my account back at Edgars.

Why block an account when the client is paying even if took time surely the company could have done a temporary suspension till account fully paid and when last payment done even at a reduce credit limit allowed client to use card.

I had no issues with Foschini , Mr Price or Sheet Street who after catching up opened the cards and till today I purchase when I like. Edgars needs to look at treating their customers better please.

I now ask again please I would like the account again as like the clothing etc CONTACT ME ONLY DURING WORKING HOURS ********** OR 43 OR 53. MOBILE ONLY AFTER 6PM

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