Edgars account applications

Did an online application about a month ago. Submitted all relevant documents. Today I decided to call and find out the status of my application. I was told that I called the call centre, which is the number supp**** on the Edgars website. I was informed that the can only give me the status which is declined but not the reason why, for that information I must call a different number. I declined. Could edgars not have sent me an email explaining that my account has been declined and why. I've had an edgars account three times before and always paid timeously. Would have thought that they would have the comen decency to provide feedback. Even though I don't qualify now I might in the future. But if this is the way they treat potential customers I think I'll stay away from Edgars in the future.