Edgars account application - poor poor response

I app**** For an account at edgars February 28 handed in all the necessary documents ,a lady called me the following day, to verify all my details. She told me that all is in order once the application goes through i will get a message . I haven't received any communication from them since I have tried calling them i keep being sent from department to another, nobody seems to know what they are doing ,eventually some lady tells me that i didn't upload all the necessary documents , i the proceed to ask why hasn't this been communicated to me, she tells me she doesn't know, furthermore i explain to her its not possible because the last time i spoke to an edgars representative i was told all is well "GHOST STORY" All i Just want to know is do they want to give me the Acount or Not