Edgars account and poor communication

After writing a review on hellopeter, the only response that I got, from Edgars was that the matter was escallated and that if I have any queries, I sould contact them. Back to square 1!!! I have contacted them several times and went to the Fourways store in person, only to be told to do that all over again... I have received my November statement only and I have found that the purchases in question still have not been explained and that I am still being charged interest. I have never purchased on the 20 month Budget account before and this is still appearing on my statement. The level of incompetency, no interest and not caring at all is shocking!!!