Edgars Account and customer service

Hello Peter Edgars account debacle and lack of customer service. Adding my 2 cents With the liquidation of Edgars and the takeover of their company I received a letter from their lawyers stating that I owed money on my account – I then paid them an amount On later recon of the account it was found that I was actually in credit after numerous emails back and forth between myself with proof of payments been shunted from pillar to post, I now have legal fees added to my account and receive snotty emails from there debtors department stating that I owe them moneys. Even though they know all telephone calls are recorded they blatantly lie to me as the customer stating that I promised to pay them an amount where the conversation was I would pay what was outstanding once the account had been reconciled. One department stating the account is in credit the other stating it is in debit receiving conflicting information There is a total lack of understanding of basic accounting principles and customer service with in the new structures and ownership no one knows what is happening and no one wants to help the customer the new Edgars is heading the way of the old Edgars down the drain. Not receiving any information or assistance from them I will be closing my account but I need to settle what is owed or not owed. Email address of the different people I have been dealing with still waiting for the 48 hour response not sure when the clock starts 2020 or 2021 as I have still not received a response from them and it is now over a week edgarscollections *** Edgars Collections *** Regards Mrs Paula C Account number ****************3035