Edgars Account all of a Sudden in Arrears

Good Day,

So recently i have been receiving a spade of calls, Sms messages stating my account is in arrears, i have been making monthly payments and have not used my account for almost a year, i even cancelled my Edgars club which was R49 a month even after doing that my installment remained the same..... I fail to understand how my account can just all of a sudden go in to arrears when i am making monthly payments of the same amounts as stated on the monthly accounts statements which is send by Edgars to me? I requested on 3 separate occasions for a complete statement dated back from 1 January 2020 until date, i have yet to receive the statement as requested, my first request was on the 15th of October 2020, no response have been received, my second one was on the 20th of October 2020 and no response was received, on 23rd of October 2020 i called Edgars Collection department and requested once again requested the statement dated as i mentioned earlier, i am yet to see whether i will received complete statement or not

This is really pathetic service, i dont only pay for the goods that i have purchased but i also pay for a service.

When it comes to collecting money from us as consumers you guys at edgars becomes very demanding, but when we as consumers query as to how all of a sudden our accounts goes in to being in arrears we dont receive any assistance or the statements as to requested.

This is not fair towards us as consumers, next thing we know we will receive a letter that we will be handed over to whoever for collection of the arrears account, and that after numerous attempts from us as consumers to sort out your administrative mess.

I look forward hearing from you, but i wont bargain on it.