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Nico O

1 reviews | Active since Nov 2018

22 Nov 2018, 10:13

Edgars account active, even if i closed it since 2013

I have closed my account believe in September 2013. Note, when i closed it the service provider only said that the account was now closed. Did not get an mail or sms, anything. Its now November 2018, 5 years later. Received an phone call that i still have an outstanding balance of R187.00. I went to Edgars and asked why i still have an account open and stated that has not been closed. Why after 5 years need to follow-up on moneys i dont owe to you.

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Replies (1)
Edgars
Edgars's reply22 Nov 2018, 13:35
Official
Thank you for making contact with us. Kindly note that we will escalate your query to our accounts department for urgent assistance and feedback will be provided to you. Apologies for the frustrations caused to you.
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Kind regards

The Edgars Customer Experience Team