Edgars account - absolute *******

Good morning

After RCS took over the Edgars book I all of sudden stopped getting my statements After querying it, it showed that now they are sending it to my work email address (never associated with Edgars) which I never used since the Edgars statement emails end up being blocked by our spam filters.

I was advised it will be corrected to the previous email address or even my gmail address as always. This was not done, I then had to guess and made a payment of R200 on the 23 October. I then received RCS threats and nonsense via SMS. I then tried to get my statement to check since the SMS messages did not include a total amount but you can't get your statements on Edgars.co.za anymore so I called the number there and was given a message that the service is not available. I then went to the store on 10 November where I was advised that I owe R71 which I paid in the store. I then received an SMS on 12 November stating I now owe R 392 because Edgars did not received my payment. I then phoned the number yesterday and was put through to a lady who could not speak English. I was then transferred where a lady said she would put through to someone who could assist, I then received a message stating this extension is not available and the call was dropped This is unacceptable since I had to run around because Edgars changed my email address without any notice and not did change it back after I requested it. I made a payment in store for the R71 on 10 Nov which Edars do not recognise. when trying to contact RCS I get the run around and then disconnected. Remove these charges immediately or I will pick up the matter with the NCP.