Edgars Account

I had an account with Edgars and it was paid up in 2020 February by my Bank FNB. This year September 2021 i discovered that they took my name to credit bureau . I contacted them on several occasion telephonically and through emails without success. I even sent them proof of payment from my bank without success. Their response was that they are unable to locate my account. i contacted Edcon, Edgars customer care they referred me to Nimble/RCS of which RCS Confirmed that they do not have my details. Edgars is not assisting in anyway after i have provided them with all my details including the card number that has been provided by the bureau . i am being sent back and forth by Edgars which I had an account with them. I am now helpless as they are not professional and after all the efforts in providing with proof of payment they are not assisting. Now i cant proceed in getting loans because of Edgars unprofessional behaviour.