Edgar's account

Not happy at all with Edgar's customer service, I have an account with them and I make payment monthly via online. On the 19th of August I received a settlement value of 1044.00 from their everyday annoying consultants and on the 20th of Agustust I made a payment of 1045 based on the information received, according to that information received from that consultants, my account has been settled, after August till today I am receiving phone calls and messages that my account is in arrears with 1117.00,i did explained to those several consultants that my account has been settled and they need to investigate from their side, no one come or phone to explain but they send messages regarding account in arrears. Everyday I have to explain same message to different consultants. I don't know why the calls are not recorded because it's so annoying to explain same story. Hope this time someone will have the decency to explain what happened my account is in arrears because it's been settled. I am not even receiving statement but they do have my email address. Kind Regards