EDGARS ACCOUNT

I have been trying for months to get my Edgars account sorted, NO LUCK. It seems that they have no idea what is going on at Edgars. I have spoken to over 30 call centre consultants explaining my side and every time they phone I have to do it again. I have asked them on numerous occassions to please do a recording of the telephonic conversation, but clearly they didn't. I have not received a statement from Edgars for months and then out of blue I was threaten to have my account account handed over if I don't make payment. According to Edgars I have an outstanding amount of R454 (which is increasing monthly because of interest) so have requested the invoice that relates to this amount - so received an invoice which is showing a purchase of R1200 (give and take cents) with the invoice there was an email saying that I have made a purchase of R1600 and have made some payments, leaving the amount outstanding the amount they query. So the invoice and emails has not relation to each other and Edgars is still unable to provide me with explanation. So they handed my account over to Blake and Associates. They also can provide me with the correct documentation to confirm that I'm liable for the outstanding amount. you would think that if you work with a collections agency they would have all the information. Clearly not . I was promised a statement, manager would give me a call etc. etc. None of the above was done. So EDGARS can you please help me to sort out this and stop threatening me.