EDGARS ACCOUNT

I have been receiving on line statements from Edgars the past 2 months. I have not made any purchases for approximately 4 - 5 months from Edgars and have been paying my account religiously. According to the statement there were purchases made on 18 August (one amount under a six month account and one amount under a 20 month budget. Neither of these transactions made by me. I visited Edgars Table Bay Mall early September, to query this. They assisted me by linking me to the Edgars Accounts department telephonically. After explaining my problem, I was informed that there has bee a problem with Edgars system and that all accounts were incorrect, but would be rectified with new statement i.e. due by 12 - 15 October. I just received my new statement and there is no change to the status. According to myself, my account is paid up and should actually be in a credit. There are also a lot of additional charges i.e. for club fee VIP, Personal Accident Fee, Credit life Personal Insurance etc. which I have requested from the store to be cancelled/removed. This has also not been done. I was informed that I was under obligation to have the Credit Life Personal Insurance because of the account I have. I appears that there is no order at the Edgars account department. I have a 6 month account with them and therefore no interest is supposed to be charged. I would like someone to contact me with the proof of purchases for amounts indicated on my account as well as a proper recon.