1 reviews | Active since Jan 2015
Edgars account
<p>Hi. I would like to get clarity about my Edgars account. It was not up to date for a while, but the account is now fully paid. I was told by customer service that the account is not open anymore so cannot be used, but when I call Edgars and type in my ID number the automated voice gives me my balance and credit available. I also still receive statement with credit available etc. I would like to know what exactly is the status of my account and if it's possible for me to reopen it. I had Edgars account for many years...would like to continue using it. </p>
Thank you for bringing this matter to our attention. Please be advised your account has been closed due to payment history on your account.
Once an account is handed over or in the process of being handed over to the attorneys the account is automatically blocked on the system and cannot be re-opened.
Please be advise your account was in the process of being handed over to the attorneys and therefore the account was closed. We must apologise for the inconvenience and frustration caused in the matter.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for bringing this matter to our attention. Please be advised your account has been closed due to payment history on your account.
Once an account is handed over or in the process of being handed over to the attorneys the account is automatically blocked on the system and cannot be re-opened.
Please be advise your account was in the process of being handed over to the attorneys and therefore the account was closed. We must apologise for the inconvenience and frustration caused in the matter.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Does that mean I can't apply for an Edgars account ever again?
Does that mean I can't apply for an Edgars account ever again?