1 reviews | Active since Apr 2010
EDGARS ACC NUMBER: *** - UNAUTHORISED CHARGES
<p><span style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">To whom it may concern</span></p> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">I just had a look on my Edgars ac stmt and I noticed that I have been charged for the following items ********ly without my permission for more then a year.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">1. Airtime Contract Plan</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">2. ABSA Service Fees</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">3. Mobile Content Fees</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">All this time I thought it was my Edgars club and Edgars VIP membership fees and protection plan which was being charged to my Edgars account.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">First of all I DID NOT OPEN an ABSA account neither did I open it with Edgars or have one in my name for that matter, nor have I authorised Edgars to charge me for ABSA service fees.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">I do not remember applying for any contract or prepaid plan with Edgars and if anyone had called me about it, I would most certainly have declined as I have had the same cellphone contracts with Telkommobile for the last 10 years and I currently pay over R2000.00 per month on cellphone contracts.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">Furthermore have I not authorised Edgars or any staff employed by Edgars or anyone within the Edcon group to charge mobile content fees to my Edgars account for the last one or two years as I am not able to go as far back as 2 years.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">I demand that all these charges be reversed and paid out to me into my bank account of which I will furnish the details once I receive call from a Edgars consultant or call agent.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">DO NOT CREDIT MY EDGARS ACCOUNT WITH THESE FEES AS I HAVE PAID MONIES FROM MY BANK ACCOUNT WHICH I HAD WORKED VERY HARD FOR!!!</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">Yours truly</div>
Thank you for bringing this matter to our attention. Please be advised you have the following products active on your account ABSA Service fee, Edgars club VIP, Mobile content and the account protection plan.
Kindly note the Account protection plan and the ABSA service fee is compulsory for all account holders, in regards to the ABSA service fee when opening an account as part of the credit agreement , Edcon has the right to make changes regarding credit facility providers in 2012 ABSA had taken over Edcon’s credit books furthermore as per The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses.
In regards to the mobile content, we have raised your concerns with RMCS (Retail Mobile Credit Specialists) once the cancellation and reversal of the mobile content is done , your will be receiving feedback shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised you have the following products active on your account ABSA Service fee, Edgars club VIP, Mobile content and the account protection plan.
Kindly note the Account protection plan and the ABSA service fee is compulsory for all account holders, in regards to the ABSA service fee when opening an account as part of the credit agreement , Edcon has the right to make changes regarding credit facility providers in 2012 ABSA had taken over Edcon’s credit books furthermore as per The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses.
In regards to the mobile content, we have raised your concerns with RMCS (Retail Mobile Credit Specialists) once the cancellation and reversal of the mobile content is done , your will be receiving feedback shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Please be advised your account was opened in 2014 , South African Absa owned accounts opened from 1st November 2012 will be charged a Service Fee of R22.80 from January 2016.
Please be advised there is no Contract Airtime Plan active on the account, the mobile content is airtime related and that has been taken up with RMSC.
Kind regards,
Edcon customer experience team,
***
Please be advised your account was opened in 2014 , South African Absa owned accounts opened from 1st November 2012 will be charged a Service Fee of R22.80 from January 2016.
Please be advised there is no Contract Airtime Plan active on the account, the mobile content is airtime related and that has been taken up with RMSC.
Kind regards,
Edcon customer experience team,
***