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Theunis V

1 reviews | Active since Nov 2013

16 Oct 2015, 11:52

Edgars absolutely pathetic

good day,<br> <br> I am absolutely furious with my new account. I want immediate response to my e-mail please.<br> <br> One of your telemarketers phoned me to upgrade my membership to vip membership. I declined the upgrade, because I knew that there will be additional cost involved. On my new statement there is a pro-rata charge of R32.58. There is also a R60.00 charge for a full month.<br> <br> I was very clear on the fact that I DID NOT WANT TO BE A VIP MEMBER OF EDGARS!!!<br> <br> The telemarketer was rather annoying as to asking me why I did not want vip membership. When I said I did not want it, she was asking me again why I did not want vip membership. I had to tell her 4 or 5 times I DID NOT WANT VIP MEMBERSHIP. She just kept on harassing me.<br> <br> It is my personal right to decline vip membership, and I do not see any reason why I have to explain to Edgars or any other party why I decline an offer.<br> <br> Please correct my statement and send me the correct statement without vip membership please.<br> <br> TJP Voges

0
Replies (1)
Edgars
Edgars's reply19 Oct 2015, 16:59
Official
Hello theunsvoges,

It is with great displeasure to hear of the overall experience. Please be advised the club membership has been cancelled and we have send this query to the accounts department to address. Investigations will be conducted and upon findings, feedback will be given to you shortly.

Please find your reference number: ***/GO

If you require any further assistance, kindly contact the accounts department on
***.

Kind regards
Edcon customer experience
***

Best regards,