EDGARS ABOUT AS USELESS AS A WET, BROWN PAPER BAG

When I was just twelve years of age in Cape Town, I clearly recall my mother purchasing clothing for my sister and I at Edgars. When I was 21, I opened my own account at Edgars, La Lucia Mall, near Durban. I will be 65 years of age next birthday. Thus I have a long history with Edgars. Several months ago, i received a statement from Edgars which reflected a NIL balance owing. For the past few months I have received statements informing me that I have a balance owing, which balance has increase from one month to the next over a period of a few months. I am continually harassed by an Edgars call centre, as many as three time in one day insisting that I pay up my outstanding balance. When I repeatedly have explained to the caller that I haven't purchased a single item from Edgars in the last twelve months and that I did receive a statement informing me of a NIL balance, I am repeatedly given a number to dial to discuss the matter, ***), however, a message comes through, stating that "this number is no longer in service"!!!! My experience is that the call centres show little if any interest in assisting customers. Checking my statement I find that I am now being charge for membership to The Edgars Club, which I respectfully requested be cancelled about SIX years ago!!! EDGARS even have the audacity to want to charge me SMS/collection fees!!!! This morning, in absolute desperation, I venture off to Edgars Gateway store, in an attempt to resolve the problem. When I arrived to discover that Edgars store Gateway no longer has an accounts department, there were several other angry customers experiencing the same or similar issues as mine, waiting their turn a the till counters. The very helpful but clearly frustrated, young lady at the till, assurred me that there is an endless stream of angry customers arriving on a daily basis with the same issue as mine. As I explained to her that I have a pay as you go sim in my cellular phone and I have already wasted enough of MY time and money, attempting to resolve this matter; hence, the till assistant dialed the customer care centre from the Edgars Land Line at the counter. The call was finally answered after about ten long minutes, whereupon the till assistant simply handed the phone to me and requested that I discuss the matter with yet another call centre lady. Thus, I went through the entire story again for about the tenth time by now. I was simply advised that I must pay the amount as well as the SMS charges. I tried to explain that I am of the opinion that I am being charge for "Edgars' Club Fees and VALUE ADDED SERVICES", which I had already requested cancellation of many years ago. I asked what do I have to do the totally close my Edgars account and was informed by the lady that I must first pay the outstanding amount. When she advised me of the amount as being R94.00, I told her that I have a statement in my hand that clearly states that I owe TWO different amounts, on one line after the other???? AND neither of the amounts are the same as the amount that she has told me???? She then checked a bit more carefully and advised me of a third, yet completely different amount. I then asked her how the hell can I pay up an amount and close my account if I cant even get the correct information that I need to pay the amount that is in dispute anyway. We then agreed that she would email all statement from January 2020 to October 2020 to me for my perusal. After this conversation with the call centre, I decided that in the interest of my personal sanity, I would begrudgingly simply pay the small amount, close my Edgars account and just get these useless idiots out of my life once and for all. Howeve, the young lady at the till, who was clearly as frustrated as I was, at this point, informed me that she would have to contact the call centre once again and request the CORRECT outstanding balance, in writing, and then I would have to close my Edgars account on line. She called the call centre once again, but after waiting for some 15 minutes, I told her that I cannot wait any longer, as I have many other things that I have to attend to in life than this utter *******!!!!!!!!! IS THERE ANYONE OUT THERE WHO CAN HELP ME RESOLVE THIS PROBLEM PLEASE?