Edgars

I have been waiting for a paid up letter please from Edgars for months now and I need to clear my name but no one is coming through with help.l called a couple of times and the call centre agent said they can not do anything from their side.They can only escalate my request to head office and they are not sure how long it will take them to email it to me,since then I have been waiting till now I have not received anything.