PS
Pfumelani S

1 reviews | Active since Apr 2017

03 Dec 2018, 12:46

Edgars 600/1200 Vouchers.

I recieved an sms on the 16th of November saying: 600 Edgars Voucher up for grabs! Spend 600 or more til 25 Nov and get 600 back to use on your next purchase of 600 or more. Swipe card ...503547. T&C https://bit.ly/2Epwp0n. STOP optsout.

Then i clicked on the link to go through the T&Cs. Then on the link it said : R600 off offer R600 off offer

This offer is valid in Edgars/ Edgars Home/ Edgars Beauty stores only. Only thank U cardholders who spend R600 or more on regular priced merchandise during the campaign period of 16 - 25 November 2018 will qualify for this discount voucher. Qualifying customers will receive their R600 discount voucher within 3 to 5 working days from completion of the campaign. Qualifying customers can then use their R600 voucher on their next shop at Edgars given that they purchase for R600 or more. the R600 discount voucher will NOT be valid on any purchase value less than R600. This discount voucher is valid on ONE transaction only and only one voucher per customer is permitted. This discount voucher cannot be used as payment for an Edgars account nor can it be exchanged for cash. No change will be given. This offer is not redeemable against the purchase of cell phones, appliances electronics, airtime gift cards and Sunglass Hut products. This offer may not be used in conjunction with any other sale, promotional or special offer and cannot be used in conjunction with any the vouchers. This offer is valid on regular priced merchandise only. No photo copies will be accepted. Errors and omissions excepted

OR

R1200 off offer

This offer is valid in Edgars/ Edgars Home/ Edgars Beauty stores only. Only thank U cardholders who spend R1200 or more on regular priced merchandise during the campaign period of 16 - 25 November 2018 will qualify for this discount voucher. Qualifying customers will receive their R1200 discount voucher within 3 to 5 working days from completion of the campaign. Qualifying customers can then use their R1200 voucher on their next shop at Edgars given that they purchase for R1200 or more. the R1200 discount voucher will NOT be valid on any purchase value less than R1200. This discount voucher is valid on ONE transaction only and only one voucher per customer is permitted. This discount voucher cannot be used as payment for an Edgars account nor can it be exchanged for cash. No change will be given. This offer is not redeemable against the purchase of cell phones, appliances electronics, airtime gift cards and Sunglass Hut products. This offer may not be used in conjunction with any other sale, promotional or special offer and cannot be used in conjunction with any the vouchers. This offer is valid on regular priced merchandise only. No photo copies will be accepted. Errors and omissions excepted

I went to Edgars Clearwater and showed both the sms and the T&C to the staff members that confirmed that i can either spend 600 and i will get 600 voucher or i should spend 1200 and i will get 1200 voucher back. I confirmed with about 4 staff members at the store.

I spent 1200 and on the 30th of November i received an sms saying that i have 600 to spend. I called Edcon customer care to find out how come i received 600 instead of 1200, yet i did not buy anything on promotion. Then the gentleman that assisted me said that i was given 600 not 1200 because the sms that i received said 600, i told him that when i opened the T&Cs it shows 600 or 1200 and i confirmed with staff members at the store. He said that i was given 600 hence i received a voucher of 600. He did give a satisfying answer as to why the link shows 600 or 1200. He also said that "I AM THE ONLY CUSTOMER COMPLAINING", i do not know what this was supposed to mean.

I am not happy with this, the T&Cs should have details of 600 since that is what was given to me to spend, it should not have included the 1200 if that was not given to me.

0
Replies (2)
PS
Pfumelani S's update03 Dec 2018, 13:27
Reviewer Update
He did not give a satisfying answer.
Edgars
Edgars's reply04 Dec 2018, 10:09
Official
Thank you for  sharing your experience with  us. The sms on the 16th of November states : 600 Edgars Voucher up for grabs! Spend 600 or more until 25 Nov and get 600 back to use on your next purchase of 600 or more. Swipe card ...503547. T&C https://bit.ly/2Epwp0n. STOP opt out. Therefore you were sent the R600 voucher on the 30/11/2018.
The link with the terms and conditions were  intended to both campaigns . 

We apologise for any misunderstanding  in this instance. 

***/GO

Kind regards

The Edgars Customer Experience Team