EDGARS

Today's date is 2 December 2021. I have made nearly ten calls to Edgars and was cut off each and every time. Nobody seems interested in trying to resolve my problem. I always received my statements via email, but the last statement received was dated 31 July 2020. I have had this account for 40+ years and all of a sudden somebody else is the "owner" of this account. I am unable to get any information about what is going on. I want to settle my account, but are unable to do it. I am paying for three policies underwritten by Hollard. When I tried to contact them directly, I was once again referred back to Edgars. Apparently my Edgars account (or the new owner) is being handed over to who knows who. I am at the end of my tether, and do not know how to get any response or help from them. Any suggestions please! This is of the utmost importance.