Edgars

I noticed 2 additional charges on my Edgars account statement in October 2018. I contacted them regarding these charges . It was an amount for a data bundle that I didn't ask for and an sms bundle that I also did not ask for . when trying to cancel them and have my money refunded I was directed to this number by the agent saying it is a different company that I need to contact with regards to this issue ( ********** 011). I have had to call several time s before eventually getting them cancelled in January. My money however has not been refunded neither can any one explain to me who added these charges to my account . The company just gives me the run around . some agents say they have logged a call for me however when I call a week or 2 later a different agent will say there is no record of a call been logged . They say some one will contact with regards to the query however since last year I have receive no such call.

Can I contact the ombudsman with this matter .