KP
Karen P
1 reviews | Active since Jan 2019
08 Jan 2019, 13:56
Edgars
I have been billed for airtime subscription fees for the past 3 months, which I have not signed up for.
I have contacted Edgars with regards to this, and they responded by saying, thank you for cancelling the subscription - in other words, NO response as to who gave them the authorisation to add services to my account, and also- no reversal of this incorrect charges to my account. I have now sent 4 emails. I see that there are a lot of people with the same issue. My advice to you would be to check your statements every month! *****s
Helpful (0)
Replies (1)0
Replies (1)Edgars's replyOfficial
08 Jan 2019, 17:56Dear Karen
Thank you for making contact with us.
Kindly note that the product was cancelled 15/12/18 and the reversals were declined as the product was accepted according to our third parties .they have tried contacting you to no avail.
Apologies for the frustrations caused .
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for making contact with us.
Kindly note that the product was cancelled 15/12/18 and the reversals were declined as the product was accepted according to our third parties .they have tried contacting you to no avail.
Apologies for the frustrations caused .
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Edgars's reply08 Jan 2019, 17:56
Official
Dear Karen
Thank you for making contact with us.
Kindly note that the product was cancelled 15/12/18 and the reversals were declined as the product was accepted according to our third parties .they have tried contacting you to no avail.
Apologies for the frustrations caused .
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Thank you for making contact with us.
Kindly note that the product was cancelled 15/12/18 and the reversals were declined as the product was accepted according to our third parties .they have tried contacting you to no avail.
Apologies for the frustrations caused .
***/GO
Kind regards
The Edgar's Customer Experience Team
***
