Edgars

Hello peter I have cell phone insurance with Edgars, I bought my phone at at sumsung store and insured my device with Edgars as I have an account there it makes life easy. I lost my cellphone in august 2019 I claimed and they approved me with R11500 and I have to pay R1200 access fee which I don’t mind but all their stores don’t have a phones of my value. All prices are less than R7000 and I must still pay R1200 access fee for R5000 cellphone which is not fair for me, I went to sumsung stores I was told they not working with the company anymore. I called the company twice a week since I claimed in august I will be on hold for 30 minutes and the next thing they tell me they will email me list of phones for the same value I need to choose from or sometimes they promise to call me back in few minutes then it will never happen. I bought a phone as my work demand me to use a smart phone and I am still paying the insurance at Edgars.i asked them if it’s possible to get my money back as I feel it’s useless to always call and spend more on airtime while I still pay them a premium. Now I received an sms saying if I don’t pay my access fee in 15 days my claim will expire. I tried to call them again and I was on hold still till I give up this time.