Edgars
<p>I Went shopping at EDGARS STORE in Carnival Mall Brakpan This morning with My Wife. She picked out clothing that she wanted. After trying on what she bought we approached the Que at the cashiers Counter. When we were eventually got to the pay point I handed in My Edgars I was told that I could not purchases anything because I owe Edgars Money!</p> <p>I showed the “Manager on Duty” My Bank Statement</p> <p>showing the Payment that I made on The 12th. ( I received a sms from Edgars on The same day)</p> <p> </p> <p>I was under the impression I was approved for credit up to R7000,00</p> <p>I was denied a purchase of less than R350.00</p> <p>I had customers laughing openly at Me!! I was never so disgusted in My Life with the Treatment I Received at EDGARS today.</p> <p>IF YOU CONDONE THIS TYPE OF TREATMENT, PLEASE CANCELL MY ACCOUNT IMMEADEATLY!! Take me off all your mailing lists and keep an eye on “Hello Pieter”</p> <p>No! Kind Regards</p> <p>From A Disgusted Ex (to be) Customer!!!!!!!!!!!!!!!!!!!!!!!</p> <p>Ron Henderson</p> <p> ********** 179088</p> <p>Tel: 083 ********** </p> <p>Fax: ***</p> <p> </p>
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Replies (4)
Edgars's replyOfficial
21 Dec 2016, 16:20We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Carnival Mall Brakpan management for actioning accordingly as the incident where you were unable to purchase on your account even after making payments occurred in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Dec 2016, 16:20
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Carnival Mall Brakpan management for actioning accordingly as the incident where you were unable to purchase on your account even after making payments occurred in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
21 Dec 2016, 16:21We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Carnival Mall Brakpan management for actioning accordingly as the incident where you were unable to purchase on your account even after making payments occurred in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Dec 2016, 16:21
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Carnival Mall Brakpan management for actioning accordingly as the incident where you were unable to purchase on your account even after making payments occurred in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
21 Dec 2016, 16:21We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Carnival Mall Brakpan management for actioning accordingly as the incident where you were unable to purchase on your account even after making payments occurred in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Dec 2016, 16:21
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Carnival Mall Brakpan management for actioning accordingly as the incident where you were unable to purchase on your account even after making payments occurred in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
21 Dec 2016, 16:21We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Carnival Mall Brakpan management for actioning accordingly as the incident where you were unable to purchase on your account even after making payments occurred in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Dec 2016, 16:21
Official
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Carnival Mall Brakpan management for actioning accordingly as the incident where you were unable to purchase on your account even after making payments occurred in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,