LT
Luzuko T
1 reviews | Active since Mar 2015
09 Mar 2015, 11:25
Edgars
I have been asked to write a letter explaining why Edgars must pay back back my money. Edgars has been owing me this R123.56 for more than 4 years.<br> Edgars employees were supposed to call, sms, email or write me a letter informing me that there's an amount owed to me. Now that I accidentally logged into an account which have since been closed only then I pick this up. This is totally unacceptable even if this not a lot of money. <br>
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Replies (1)
Edgars's replyOfficial
12 Mar 2015, 17:21Hello luzukotosh,
Thank you for bringing this matter to our attention. Please note you need to visit the store and have your bank statement, a letter stipulating that you want your refund and a copy of your ID. The documents will be sent to our accounts department for further assistance.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please note you need to visit the store and have your bank statement, a letter stipulating that you want your refund and a copy of your ID. The documents will be sent to our accounts department for further assistance.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply12 Mar 2015, 17:21
Official
Hello luzukotosh,
Thank you for bringing this matter to our attention. Please note you need to visit the store and have your bank statement, a letter stipulating that you want your refund and a copy of your ID. The documents will be sent to our accounts department for further assistance.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please note you need to visit the store and have your bank statement, a letter stipulating that you want your refund and a copy of your ID. The documents will be sent to our accounts department for further assistance.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Best regards,