CA
CLAUDE A
1 reviews | Active since Mar 2013
05 May 2016, 17:06
EDGARS
BOUGHT A TRACK SUITE PANTS ON 1 APRIL,I COULD NOT FIT IT BECAUSE I WAS AWAY FOR WORK,DID TAKE IT BACK YESTERDAY,TO SECUNDA STORE WHERE WE BOUGHT THE PANTS,AND STILL WITH PRICE TAG ATTACHED !!!! WANTING A REFUND,NO,STORE POLICY SAYS THAT IF YOU RETURN IF AFTER 30 DAYS,YOU WILL ONLY GET A GIFT VOUCHER!! WHY MUST I TAKE A GIFT VOUCHER,I DID NOT PAY WITH A GIFT VOUCHER,I PAID CASH,NO YOU WANT TO FORCE ME TO BUY BY YOU AGAIN,AND I DO NOT WANT TO BUY FORM YOU,GIVE ME MY REFUND,WATCH OUT FOR THIS GUYS !!!!!
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Replies (2)0
Replies (2)
Edgars's replyOfficial
06 May 2016, 13:03Thank you for taking the time to share your concerns with us. We are so sorry to hear about your unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item –if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
This is communicated to customer on the reverse side of all till slip. Kindly note you were offered a gift card as you were not in compliance with our return policy.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
0800 203 925
Best regards,
Edgars's reply06 May 2016, 13:03
Official
Thank you for taking the time to share your concerns with us. We are so sorry to hear about your unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item –if there is valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
This is communicated to customer on the reverse side of all till slip. Kindly note you were offered a gift card as you were not in compliance with our return policy.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
0800 203 925
Best regards,
CA
CLAUDE A's updateReviewer Update
06 May 2016, 14:17really thank you very much for clarifying what i already know !!!!! as per my review,if this was explained to us the first time,then this would not have happened !!!! really can you not even think about a better excuse and not just sit the whole day in front of a computer and copy and paste to all the peoples reviews,typical !!!!!! that is why you are working there !!! thank you for nothing !!!!!
CA
CLAUDE A's update06 May 2016, 14:17
Reviewer Update
really thank you very much for clarifying what i already know !!!!! as per my review,if this was explained to us the first time,then this would not have happened !!!! really can you not even think about a better excuse and not just sit the whole day in front of a computer and copy and paste to all the peoples reviews,typical !!!!!! that is why you are working there !!! thank you for nothing !!!!!