RI
Rajesh I

1 reviews | Active since Sept 2011

09 Jul 2015, 20:31

Edgars

Fed up with your peoples lies you keep posting that my email address has be updated I will be receiving my statements nothing happens. Your last posting was that my latest statement was sent to me where it went I do know. Birthday voucher not sorted out line managers in store cannot help without a voucher No. Phoned costumer experience dept. 4 times listen to you and get told the same thing and put you on hold and cut the call this is my last posting next account closed I have been a costumer for about 20 years checking from the posting on hello peter a lot of unhappy costumers management needs to follow up has to why there is so many unhappy customer's

0
Replies (1)
Edgars
Edgars's reply13 Jul 2015, 13:48
Official
Hello Rajeshi,

Thank you for bringing this matter to our attention.

Please be advised the latest statement has been emailed and also the voucher code for the club magazine. An arrangement was made with Edgars Gateway manager to give you a R50 gift card as you haven't received your birthday voucher.

We apologise for the overall experience

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team.
***

Best regards,