Edgar's

I landed up in hospital with Covid 19, while in hospital, I was traumatized by Edgar's to pay my monthly installment. I informed them that I am in hospital with Covid 19 and that will pay them when I get discharged from hospital. So said and I paid them the full outstanding amount of R563.98 I put all my particulars on the EFT payment spread sheet but could not put my account number due to the box not excepting more then 14 digits. So I put my ID number. The transaction was processed from Bank to there bank account and confirmed the transaction being correct. The following month, I start getting phone calls again threatening my with lawyers and handover to as a bad payer, the more I tell them that I have paid and I went in with the proof of payment, being the Eft transaction and a bank statement from my bank stamped and signed that the money was received by in Edgar's account. The manager of the Secunda branch mailed to Head office. During the month I kept getting phone calls of threatening me, and the more I kept saying I have paid and the branch of Secunda did emailed them the proof of payment. This happen twice that the Secunda branch mailed head office the proof of payment, but nothing had happened. Plus minus 2 months down the line I get a phone call that they have allocated the money and they have deducted of my account, then they send me a new account of the same first amount owing plus interest which I have already paid, and a new balance and the interest of Eight hundred and a few rands. In the mean time they have placed me as a bad payer and they want interest for the outstanding of the first amount. I phoned Edgar's accounts department to speak to somebody in connection of my account, and was informed that I must remember that due to Covid 19 there work is far behind. I informed that they will clear my name from the Credit Review and that I will not pay interest on the money that I paid them in good time. Now I get told that my name will always stay there. I informed them that the money was lying in there account for plus minus 3 months getting interest for themselves but they have the cheek to still charge me interest and place me om Credit Review.

I would like some assistance from you going forward.

L M F Marques