Edgargs bad customer service

I have a ****** gift card case. I've phoned the customer care line, and every time they promise to assist by replying to my email.

I had to send the proof of the receipt to the customer care email, but I've been struggling for two weeks now to get a reply from them.

If I phone the customer care line, the just tell me to send another email.

By now, I'm sure my gift card has been used because of the bad service from Edgars!