Edgard’s website is terrible!

I am very disappointed in Edgars’s website, although I have been a loyal customer for years. I tried to buy 13 items on Cyber Monday. The website is very user unfriendly. After almost an hour I managed to have the selected items in my basket. Then you have to wait in a line for 10-20 minutes before you can checkout your items. To remove an item from your basket is almost impossible. And when you eventually remove it your time is up to pay. Third time around, an hour later, I managed to pay ( tried anyways) and it bombed out. After 3 hours of trying to pay for my order, I gave up! And the items were gifts that I promised my kids ect. The next day all the items in my basket reset to their normal price. I sent an email, so response 2 days later. I shop very often online and Edgard’s site was the worst ever. And I missed out on all the deals...