Edgards Travel Club a ****

i have been a club card member in excess of 10 years and today tried to book a flight to New York. This travel facility is offered as a benefit in terms of their brochure and website. I was transferred from one person to another , without my query being resolved. The Edgards website takes you to Travel Start page where I found a flight I wanted to book. Going through the process I was never asked for an account or club card number . I was taken straight to the payment page. When I contact Travel Start I was told to contact Edgards. When I contacted Edgards Club to get a voucher number I was told that this was not available as I could only book local flights. No where on the club website does it state this , it even makes reference to the fact that you can take a break any where in the world - may not be these exact words but something to that effect. The consultant on line was not trained on this and kept on putting me on hold whilst she referred to another person. I asked to speak to this person but was again placed on hold. I eventually booked and paid for my ticket without getting this so called "Edgards Benefit "as I was so frustrated having been on line for 30 minutes. I am expecting Edgards to respond to this query and an apology for inconvenience caused is not good enough as I am out of pocket due to their incompetence. Safia