Edgards terrible service !

Terrible Service !! We’ve been waiting almost 4 months for feedback and have gotten no response. Edgards account was paid using the card number instead of the account number and a refund was needed, we have been to the store numerous times and was given an email to use but there is no response from that email uptil today. I then called customer service twice and was given another email to use but also have gotten no response till today. We have been back to the store and the manger herself has emailed them from her side but still no response !! How can such a simple query take 4 months to even be given feedback to ?? People need their money back and there is proof of all the emails been sent ! Terrible !!