edgards sucks-they cant help us

i bought a hisense f22 phone on the 19 Oct 2017 at the phone and i was assisted by lady called Rosey/Rose,however the phone stopped working 0n the 19 April 2018 and i took the phone to the shop on the 25 April after it was on the charge for days without switching on . Upon taking the phone to the phone the phone had a damage at the back of the camera and i was advised that i have to pay for repairs that can cost up to R 1000. i asked the sellers as she just assist one consumer that when she explain the warrant of the phone shes says quoted ('the phone has 1 year warrant ") without telling us that if theres a damage phone will not be repaired. i requested to speak to the regional manager to confirm what was explained to me as per quoted above they refused.a guy who said his manager Galatseng Gaopelo ( ********** ) said he will not take the phone for repair and cannot talk to me as i must take the phone and not come back.i lift the phone at the store due to its software is faulty and paid for the phone that is not ever a year old.I need assistance to have the phone repaired or being refunded .warrant note on the phone doesnt not state about damages on the warrant point as i took it for repairs.i contacted my lawyers as they busy logging a costumer compliant if theres no further progress.