Edgards - Stole my funds for an online order without processing it

I placed the order online as a guest as the Edgar's website would not let me sign in to my account on Friday the 29th of November. After the order was processed on the guest account and payment made via online platform using my debit card, the website displayed an order number confirmation and the funds were deducted from my account. The order number was lost when I navigated on the browser as it was placed via guest account.

However, I received no sms or email confirming the order.

After 20 min, sensing something was wrong, I called the customer call center. The agent said there were issues with the guest online purchases that morning and gave me the reference number to email my proof of payment to *** as they could not resolve the issue. Why does Edgars require proof of payment for an online purchase processed via their payment platform online?

Subsequently, I emailed and followed up again via email. All I have received to date is an acknowledgement from *** that my mail was received.

Hoping this can be resolved asap as it should not be a burden on the consumer to complete a purchase. If the guest functionality is faulty, the option should be disabled on the site as soon as an issue is found.

Stuck in no mans land after putting in so much effort to make an online purchase that should be seamless.

If I do not hear from Edgars today, I will have no choice but to ask my bank to reverse the payment as it has been for all intensive purposes, ****** from my account by Edgars.