MM
MMT M
1 reviews | Active since Aug 2014
09 Feb 2016, 15:03
Edgards Still Not Paying Funeral Insurance
Hi,<br> <br> We have lodged a funeral claim on the 31 July 2015 and still have not being paid, I have made several follow ups and calls, sent email but still no communications back.<br> <br> I must say my family is highly disappointed with the Edgars Edcon group
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Replies (2)
Edgars's replyOfficial
10 Feb 2016, 16:02Hello melidamarcia,
It is with great displeasure to hear about your overall service experience.
As discussed telephonically please be advised that we could not trace any funeral claim document on our records. In addition we have received your email confirming that you were liaising with a Hollard personnel and received an automated response from them. The claim forms attached were not filled in as per process.
Ou recommendation to you is to visit the store and lodge a claim again. In order for Hollard to proceed with your claim, they will need the
following documents from you:
> Certified copy of death certificate, Certified Copy of
> Identity Document, Marriage Certificate or Proof of
> Customary Union, Application Form - Claim, Death
> Notification Form (BI-1663 or DHA-1663)
Once again please accept our sincere apologies for the overall service experience.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear about your overall service experience.
As discussed telephonically please be advised that we could not trace any funeral claim document on our records. In addition we have received your email confirming that you were liaising with a Hollard personnel and received an automated response from them. The claim forms attached were not filled in as per process.
Ou recommendation to you is to visit the store and lodge a claim again. In order for Hollard to proceed with your claim, they will need the
following documents from you:
> Certified copy of death certificate, Certified Copy of
> Identity Document, Marriage Certificate or Proof of
> Customary Union, Application Form - Claim, Death
> Notification Form (BI-1663 or DHA-1663)
Once again please accept our sincere apologies for the overall service experience.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply10 Feb 2016, 16:02
Official
Hello melidamarcia,
It is with great displeasure to hear about your overall service experience.
As discussed telephonically please be advised that we could not trace any funeral claim document on our records. In addition we have received your email confirming that you were liaising with a Hollard personnel and received an automated response from them. The claim forms attached were not filled in as per process.
Ou recommendation to you is to visit the store and lodge a claim again. In order for Hollard to proceed with your claim, they will need the
following documents from you:
> Certified copy of death certificate, Certified Copy of
> Identity Document, Marriage Certificate or Proof of
> Customary Union, Application Form - Claim, Death
> Notification Form (BI-1663 or DHA-1663)
Once again please accept our sincere apologies for the overall service experience.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear about your overall service experience.
As discussed telephonically please be advised that we could not trace any funeral claim document on our records. In addition we have received your email confirming that you were liaising with a Hollard personnel and received an automated response from them. The claim forms attached were not filled in as per process.
Ou recommendation to you is to visit the store and lodge a claim again. In order for Hollard to proceed with your claim, they will need the
following documents from you:
> Certified copy of death certificate, Certified Copy of
> Identity Document, Marriage Certificate or Proof of
> Customary Union, Application Form - Claim, Death
> Notification Form (BI-1663 or DHA-1663)
Once again please accept our sincere apologies for the overall service experience.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
MM
MMT M's updateReviewer Update
04 May 2016, 06:52Hi,
I would be glad if I could be assisted via email as I have went back and forth with this issue, I have been asked to send this documents via email by one of the edcon staff, todate we still have not received a response.
May I have the relevant email, so that I can resend the documents.
Regards,
Melida
MM
MMT M's update04 May 2016, 06:52
Reviewer Update
Hi,
I would be glad if I could be assisted via email as I have went back and forth with this issue, I have been asked to send this documents via email by one of the edcon staff, todate we still have not received a response.
May I have the relevant email, so that I can resend the documents.
Regards,
Melida