RB
Rochelle B
1 reviews | Active since Jun 2019
13 Jun 2019, 11:26
Edgards refund from Sunglass Hut
I purchased a pair of sunglasses from Sunglass Hut in Edgars. I returned them as they were to big. I received a credit note and proof from Sunglass Hut that they approved the return and refunded the amount to Edgars 2 days later. This was on 25 Aprip 2019. My account has still not been credited and numerous calls to customers service and 15 different numbers I had to phone and 2 months later I am still no closer to getting this issue sorted. In the mean time I am forced to pay an account to maintain my good credit record but I don't owe anything.
Helpful (0)
Replies (2)0
Replies (2)RB
Rochelle B's updateReviewer Update
13 Jun 2019, 11:40Seems as the issue lies with Sunglass Hut and not Edgars. The wrong account number was credited.
RB
Rochelle B's update13 Jun 2019, 11:40
Reviewer Update
Seems as the issue lies with Sunglass Hut and not Edgars. The wrong account number was credited.
Edgars's replyOfficial
13 Jun 2019, 18:23Dear Rochelle,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note any 3rd party related refunds needs to be concluded by the respective team.
The Sunglass team needs to process a reversal to the correct account. Once the reversal is processed, the interest fees will also be adjusted on your account.
Below is a reference number generated for thsi query:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note any 3rd party related refunds needs to be concluded by the respective team.
The Sunglass team needs to process a reversal to the correct account. Once the reversal is processed, the interest fees will also be adjusted on your account.
Below is a reference number generated for thsi query:
***/GO
Kind Regards
The Edgars Team
***
Edgars's reply13 Jun 2019, 18:23
Official
Dear Rochelle,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note any 3rd party related refunds needs to be concluded by the respective team.
The Sunglass team needs to process a reversal to the correct account. Once the reversal is processed, the interest fees will also be adjusted on your account.
Below is a reference number generated for thsi query:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note any 3rd party related refunds needs to be concluded by the respective team.
The Sunglass team needs to process a reversal to the correct account. Once the reversal is processed, the interest fees will also be adjusted on your account.
Below is a reference number generated for thsi query:
***/GO
Kind Regards
The Edgars Team
***