edgards phone ****s

on the 24/12/2019 i bought a Hisense Infinity E8 smart phone at Edgars in Pavilion and i was so happy with it, i was advised to charge the phone for 3 hours . when i got home i only charged the phone on the 25th yet i noticed that it was not responding and taking long to charge. i then left the phone and tried to used it on the 26th yet it was completely dead. i charged the phone the whole of friday to only use it later that day and transfered a few things from my previous phone. on saturday the 28th at around 15:00 the battery was at 15% i put it on charge and left it when i wanted to use it the phone i noticed the phone was frozen and i couldnt access the phone or use it, it couldnt pass the first screen. i attempted to reboot the phone still it did not allow me to pass the first screen and i left it. the next morning on the 29nth on the sunday i woke up checked on the phone and found it still to be on 15% in terms of the battery whereas it was on the charger the whole night. it still wouldnt pass the main screen i power off the phone then it returned and showed the battery to be 35%, i took it back to edgars and the lady who attended to me looked at me as if im stupid firstly, secondly she didnt even bother to take note of my frustration and said the phone was fine and called her manager who also wasnt very helpful .They told me that the phone would have to be monitored first of which i had no problem with but my issue was there term of monitoring the situation is by looking at the phone putting it on the charger and concluding from there. so there eyes are somehow it specialists now! i returned the phone within my 7 days i expect to be given either another working phone or my money back, seing as they didnt want to help me i left the phone and everthing that came with it including the slip there and left. so they have there phone and everything including my money and i am not happy with the service i got there!! if i could i would rate them 0 stars because they dont deserve any rating and they dont know the process nor do they know what they are doing!