Edgards Pavilion showed that they don't value me as a customer

Still no response or contact from Edgards. Edgars should not be in business if they do not value their customers I have not had any response or call from anyone in Edgars in response to my mail below. Shocking. Should they be in business????

Edgards Pavillion is the worst business to deal with. The store manager adds no value to me, the customer. I complained repeatedly to her that we hold on for an hour on the telephone when we try and call the store on **********, all we get is that our call is 1st in line and will be answered by the first agent, but no one answers. She shows no remorse about that and does nothing about it, and it continues to happen. When you ask her to assist with a query, she finds every reason to throw stumbling blocks in terms of policy, so that she is not able to assist. I have no idea why she is in the store if she cannot assist or make a management call. This has happened on a few occasions. I was in the store on 23/12/2025 and wanted to change a Guess jeans, as it was damaged. It had never been worn and had the tags on it, however the Guess cardboard paper that is sewn at the back of the jeans on the top, was removed, as I only noticed the damage after I removed it. I took this sticker with, which could be put back on. Regardless this was reported as a damaged item, so why would you want to put the sticker back on. She refused to change the jeans. I asked to speak to the Regional manager and she refused to provide the contact number. She advised that I have to call the customer service number, which rings continuously. Edgars seem to be reviving their business, which can be seen by the number of customers in the store, but this response from the store manager will turn customers away and give the brand a poor image. She displays shocking anti customer service ways, which makes me want to never deal with the store. Can they afford to have people like this in charge and should we pay R1000 for an item that is damaged.